Shipping Policy

shipping

Shipping and Estimated Delivery Times

Shipping costs and times depend upon the method you choose.
We make every effort to ship orders on the first business day in which all ordered products are In Stock, though orders placed after 2:00 PM Central Standard Time may not be shipped until the following business day. Any order containing one or more products marked as “Available” will usually be shipped within 2-3 business days.International orders will not be split shipped. They will only ship once all items are In Stock.

First-Class International Shipping

Orders will be shipped via USPS First-Class International Mail.

* Direct with USPS
* 50% of Subtotal (without shipping) used for declared customs value
* Tracking inside the USA, possible tracking inside your country
* Shipping rate based on weight of order
* Available on orders up to 4 lbs
* Delivery usually 10+ days to most countries

Priority International Shipping

Orders will be shipped via USPS International Priority Mail.
* Direct with USPS
* 50% of Subtotal (without shipping) used for declared customs value
* Tracking inside the USA, possible tracking inside your country
* Shipping rate based on weight of order
* Available on orders up to 20 lbs
* Delivery usually 6-10 days to most countries

Express International Shipping

Orders will be shipped via USPS International Express Mail.
* Direct with USPS
* 50% of Subtotal (without shipping) used for declared customs value
* Tracking inside the USA, possible tracking inside your country
* Shipping rate based on weight of order
* Available on orders up to 20 lbs
* Delivery usually 2-5 days to most countries
* Feel free to contact Doctors Supplement Store to obtain an estimated ship date for your order.
* Upon shipment you will receive a USPS Tracking Number via email.

Taxes & Charges

Our shipping cost will include transit and brokerage fees only. In addition to this cost, your may be billed by your local customs for import taxes and duty. Doctors Supplement Store is not responsible for any taxes, duties, or customs fees applied to your order by the receiving country.

Declaration of Value

Doctors Supplement Store will declare the value of your package as 50% of your product costs. All goods will be listed as “Health and Beauty – Personal Use” as this reduces the customs issues. For example, if you ordered 4 items totaling $150 we would list the declared value of your package as $75.We will not include a copy of your paid receipt inside of the package being shipped. To obtain a hard copy of your receipt, please print out a copy from your email confirmation or from the “Review Previous Orders” screen within the “My Account” section of the website.

Description of Merchandise

The customs form will be affixed to the outside of your box. This will list the total quantity of items in the package along with a description of “Health and Beauty – Personal Use” It has been determined by our shipping partners that this will give your package the best chance of clearing customs without additional taxes, duties, or customs fees.

Delays, Loss & Customs Hold

Because each country has different restrictions and procedures for products and packages, we encourage you to contact your local customs office for restrictions on specific items.
The shipping methods we offer carry a 98%+ delivery rate based on industry feedback. While this is great news for our international customers, we will not offer refunds for packages lost or held in transit or customs.

Returned Packages

For packages returned to us due to customs, refusal, or non-delivery issues, we will refund the full cost of the undamaged items minus any shipping costs we incur for return shipping. In the case return shipping costs are greater than the order value, we will abandon the package and are unable to offer any refund.

We Please request you give your international order a full 6 weeks before contacting us.

For additional help, please email us CustomerService@DSSOrders.com.

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